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Filed under: Software Update

Filed under: Software Update, Leopard

Apple issues Mail update for users experiencing problems

If you were one of the many users who upgraded to Mac OS X 10.5.6 soon after it came out, then you might have experienced some major problems on your Mac. Fortunately, Apple has admitted there were issues with the update. Now there are more updates to fix the problems.

Last night, Apple released a Mail update for users experiencing problems with Mail unexpectedly quitting. "This can be caused by using a copy of Mail that wasn't updated properly (you may need to install the Mail Update)," the update page states.

If you have been experiencing problems with Mail.app post-10.5.6, then you can install the update by visiting the Support Downloads website and download the installer package.


Thanks to everyone who sent this in!

Filed under: Software, Software Update

Digital Camera RAW Compatibility 2.4 update released

In Apple's ongoing effort to add camera support for RAW formats, it has just released a new update. In update 2.4, Apple added support (for both Aperture 2 and iPhoto '08) for the following Digital Cameras that shoot in RAW format:
  • Canon EOS 5D Mark II
  • Canon PowerShot G10
  • Pentax K2000/K-m
  • Leaf AFi-II 6
  • Leaf AFi-II 7
  • Leaf Aptus-II 6
  • Leaf Aptus-II 7
  • Leica M8.2
In addition, Apple notes that this update "...also addresses issues related to specific cameras and overall stability." You can download this update via Software Update or by downloading the installer package from Apple's Support Download website.


Thanks for the tip, Miguel!

Filed under: OS, Software Update, Macbook Pro, MacBook, MacBook Air

Multi-Touch Trackpad Update for Windows & Vista

Last night, Apple released a Windows update for MacBook machines running Boot Camp. It's not clear yet whether you can or should install this on all MacBook/MacBook Pro models, or just the newest (unibody) versions. If you've been running Windows on these new MacBooks, then you know how fickle the Multi-Touch trackpads are. This update will hopefully help matters, as we've received quite a few tips about trackpad problems in Windows (not to mention the numerous postings on the Apple discussion boards).

Apple tell us that the update "Improves the performance of the Apple Multi-Touch trackpad when running Microsoft Windows XP and Windows Vista on a Mac computer using Boot Camp."

You can download this update from the Apple Support Downloads website. It is a Windows executable, so you will need to be running Windows to install it. It is available for both Windows XP & Vista.

On a side note, the download page for the update shows an... interesting, and previously unknown version of Vista, at least to anyone browsing right now (it will probably be fixed shortly). We can only imagine that "Widows Vista" is coming soon to a computer near you.

Thanks to Ryan, and others who sent this in!

Filed under: Software Update, Troubleshooting, Leopard

Apple tech note responds to 10.5.6 problems

Following up on the 10.5.6 upgrade: The most common issue people seemed to have upgrading to Leopard 10.5.6 was that the install would get stuck at 'configuring installation'. It happened to me, and judging by the Apple support boards and others, it was a pretty widespread bug. We reported the problem Tuesday.

Apple has now responded and acknowledged the issue with a support note. It says that the problem can be caused by getting an update that "was only partially downloaded". Of course, what was not explained was how Apple provided only a partial update, and why and how this got past Apple QA?

For most people, installing the combo update solves the install freeze. Apple is recommending that people use Software Update, so most likely the bad package has been removed from the servers. There are still some nagging issues with Mail, mounting network volumes, Safari, and the other all too usual issues following an OS update.

Of course, for many, the update went just fine.

Thanks to all who wrote in and shared their experiences.

Filed under: OS, Software Update, Troubleshooting, Leopard

Frozen in Time by Time Machine

There is more fallout from the current Leopard update to version 10.5.6. Many users are flocking to the Apple support forums to share their tales of woe about Time Machine failures after the update. (Ironically, Time Machine was on the list of items that received bug fixes).

Upgraders are seeing Time Machine stall, fail to identify the target hard drive, lock up while Time Machine is 'preparing' to backup, and other assorted glitches. There is no guarantee that these issues were caused by the update to 10.5.6, but users are seeing a lot of problems in parallel to the software changes.

MacFixit has quite a bit of guidance on the Time Machine issues. One of the most interesting observations is the long pause while 'preparing' to backup. It seems TM needs to do a deep traversal of the data because it sees a lot of file changes to copy, as would be expected with a major software update. The advice is to wait it out and and eventually TM is likely to get going. I had the same issue and eventually stopped the process, erased my TM drive and started again. That was after more than 2 hours of 'preparing'. It looks like I might have been better off to wait.

I had hoped 10.5.6 would fix the occasional TM error I get telling me that the backup failed, but then when I try again, everything is fine. I spent a good hour on the phone with Apple support on this problem some months ago, but didn't get anywhere. Many others have seen this rather arcane message and reported it. Hopefully it will be fixed in the next OS update.

It's good to keep in mind that most people updated without any dire consequences, but there are enough people grumbling that it merits a closer look by Apple.

Filed under: OS, Software Update, Leopard

New OS upgrade not so smooth for all

Apple support boards are filling up with reports from frustrated Mac OS X 10.5.6 upgraders. The most common complaint seems to be that the update stops in the middle and freezes. Here are some sample comments:
  • I tried to upgrade to 10.5.6 yesterday and I left the computer on to do the upgrade while I went back to work. When I came back, it has the normal window up that says "configuring installation" and from there it just starts and hangs.
  • I have just downloaded the latest update (10.5.6) and then rebooted my iMac, next the software Update box appeared on screen as usual, saying: Installing 1 item, configuring Installation. Then the Blue progress bar started to move to the right, went about 1/4 of an inch and stopped there, I left the iMac running for two hours and the progress blue bar had not moved.
  • My Mac gets to preparing installation then nothing... Left it there all night in case I was being impatient but this morning still preparing install?
My own experience was similar. My Mac Pro upgraded just fine. My mid-2007 MacBook Pro froze on the 'configuring installation' screen. I went back to the Apple site and downloaded the combo update (which many frontline Mac techs recommend as a best practice for all system upgrades, despite the 3x larger file size) and installed that after booting from a backup USB drive. After that, everything was fine. Many upgraders, however, may not know to try that approach, and those with problems will keep Apple support techs quite busy today.

Some people noticed that the upgrade may not fully download [via MacInTouch] yet the installation proceeded anyway. If widespread, that would be a pretty serious problem, and Apple needs to do some diligent investigation.

There was a smattering of other problems. Some people saw mail crashes, network issues, and a lot of the usual complaints that seem to afflict a handful of users. At this point, it is hard to tell if this update was better or worse than previous ones, but clearly a lot of people got stuck along the way.

Filed under: Software Update, Leopard

Mac OS X 10.5.6 is available via Software Update

Apple's support page and Software Update appear to be a little bit hammered --- you know what that means: A new OS update!

Mac OS X 10.5.6 has just been released to Software Update. The ~190 MB update (assuming you are already running the latest version of OS X) offers up the following, according to Apple's Support Page:

  • Various improvements to performance and stability in Mail.app, iCal, Airport and Safari
  • Graphical improvements
  • DVD player performance improvements
  • A new Trackpad panel in System Preferences for portable Macs
  • Time Machine and MobileMe improvements
  • Other various fixes.

The whole support page lays out the improvements with more accuracy than we often see from Apple and there are security updates too.

My download has just finished and my dock is bouncing, so I'm off to update my system. Post your results in the comments!

Thanks Tyler and Mike!

Filed under: Analysis / Opinion, Gaming, Odds and ends, Software Update, iPhone, App Store, iPod touch

Brothers in Arms: Hour of Heroes impresses as an iPhone shooter


Here we go -- Doom on the jailbreak aside, the iPhone hasn't really had a nice example of shooter gameplay, though Brothers in Arms: Hour of Heroes (iTunes link) seems like it might be the breakout. It's made by Gameloft, who've been making mobile games for a while now, but the good news is that it doesn't look like a mobile game at all. The graphics are 3D and vibrant, and the sounds are very impressive. The control scheme is interesting -- it's more of a third person shooter, as you use the lower left wheel to move your character, and you can use the touchscreen to move the aiming reticule (seems like there's a little autoaim help in there as well). There are even cutscenes, multiple weapons to choose from, vehicles to drive, and a cover system (though there kind of has to be, with aiming that slow in places).

Still, very impressive for an iPhone game, and a very good bar-setter for the first major shooter we've seen on the platform. As you might expect, this isn't going to be cheap -- it's $9.99 in the App Store, and while this would be the perfect title for a demo (how else do you expect to sell a $10 app?), there's not one to be found at all. Still, if there's going to be such a thing as a premium game on the iPhone, this is probably it. For all of the colorful little puzzle and wordplay games on the iPhone, sometimes you just want to shoot some Nazis.

Filed under: Multimedia, Software Update, Macbook Pro, MacBook

Apple releases QuickTime 7.5.7, fixes HDCP issues

Apple just updated QuickTime to version 7.5.7. This update is big news for users of the MacBook and MacBook Pro unibody computers because it fixes the problem where some users were unable to play protected movie files from iTunes on external displays. This is a problem that TUAW noted last week.

Here's what Software Update has to say about this update: This update is recommended for owners of MacBook, MacBook Air, and MacBook Pro with Mini DisplayPort. The update addresses an issue where some standard definition purchases from the iTunes Store do not play on some external displays.

We're sure that this update will make many MacBook and MacBook Pro users happy when it comes to video playback on external displays. You can download this update by opening Software Update (Apple menu > Software Update), or by visiting the Apple Support Download Website. Continue reading to see a screenshot of Software Update.

Update: Please note that this update does not allow the playback of HD (High-Definition) content on external displays, you will only be able to view SD (Standard-Definition) content.

Thanks to everyone who sent this in!

Continue readingApple releases QuickTime 7.5.7, fixes HDCP issues

Filed under: Software Update

Apple releases Safari 3.2.1


Apple just updated Safari to version 3.2.1. According to Software Update, "This update includes stability improvements and is recommended for all Safari users." Apple updated Safari only a few weeks ago, adding protection from phishing websites.

If you've been paying attention to the Apple updates this week, then you know that they've done some heavy updating in this area. The past few days have seen updates to iPhone/iPod touch, iTunes, Apple TV, Pro Applications, Trackpad, and QuickTime.

You can get the Safari update, or any other updates you might be missing, by opening Software Update (Apple menu > Software Update). You can also download the installer packages from the Apple Support Downloads website.

Thanks to monu, and others for the tips!

Filed under: Software Update, iPhone, App Store, iPod touch

iPhone/iPod touch update 2.2 Walkthrough

As you've probably heard by now, Apple released the much awaited 2.2 firmware update for both the iPhone and iPod touch. This new firmware brings several impressive new features.

Downloading and Installing the new Firmware
First, you'll need to get the new version of iTunes that was released last night. Next, launch iTunes, and connect your iPhone or iPod touch. Click on your device and select the "Summary" tab and then click "Update." The update will then take a few minutes to download and install.

Maps
If you've ever used the maps application before, then you know how useful it can be. Apple has added cool new features with this update, including Google's Street View service. Street View provides a full 360º view of some streets in the US (this isn't available for every street). To try it out, enter an address in the search field. When it's found, click the head icon in the bubble that appears above the pinpoint. The Maps application has a very cool transition from the 2D map to street view.



In addition to Street View, Maps also includes public transit and walking directions. When you drop a pin to remember a location, Maps can tell you which address it is near. When you drop new pins, you will also have the option to add the address as a contact (a very nice touch, literally). When you view details for a location, or pin, you can now share this location via email. When you click "Share Location," a new email will be generated with a maps.google.com link.


Read on to learn about Safari, iTunes Store, and additional notes.



Continue readingiPhone/iPod touch update 2.2 Walkthrough

Filed under: Software Update

Pro Applications Update improves performance and stability

Apple has released Pro Applications Update 2008-04, which includes updates to Final Cut Pro, Compressor, Color, DVD Studio Pro, Cinema Tools, Motion, Soundtrack Pro and Shake. The update, according to Apple, "addresses general performance issues and improves overall stability."

No specific details were provided about what the update improved about each software component, other than to say each update "addresses specific customer issues and general performance issues." The updates are recommended for all users of the software.

The update includes the following versions:

  • Final Cut Pro 6.0.5
  • Compressor 3.0.5
  • Shake 4.1.1
  • DVD Studio Pro 4.2.1
  • Cinema Tools 4.0.1
  • Motion 3.0.2
  • Color 1.0.3
  • Soundtrack Pro 2.0.2

The update is available from Apple's website.

Thanks, Clancy!

Filed under: Software Update, iPod touch

Apple also releases iPhone OS for iPod touch 2.2

Apple also released a firmware update for iPod touch, bringing it in line with most version 2.2 updates for iPhone released a little while ago. It doesn't appear, however, that iPod touch users get the enhancements to the Maps app that iPhone users do. (Thanks, Guillermo!)

The update contains enhancements to Mail, fixes connection issues with WPA-secured wireless networks, improves Safari stability, and includes a new preference to turn off auto-correction for typing.

Also, podcasts are now available for download from within the iTunes app, and pressing the Home button from any home screen will now take you to the first home screen.

Several security enhancements are included, too, updating CoreGraphics, ImageIO, networking, Office Viewer, Passcode Lock, Safari and Webkit. A complete list of security updates is available on Apple's website.

The update is available by clicking "Check for Update" with your iPod selected in the Devices area of the sidebar in iTunes.

Filed under: iTunes, Software Update

iTunes 8.0.2 now available, adds VoiceOver capabilities

Apple just released an update to iTunes. Version 8.0.2 "...improves stability and performance and provides a number of important bug fixes." They note that this update adds VoiceOver capabilities for both iTunes and iTunes U. VoiceOver is the built-in screen reader utility for Mac OS X that helps visually challenged users.

In addition to VoiceOver, Apple also includes the following "important" bug fixes:
  • Addresses a quality issue creating MP3s on some computers.
  • Fixes a connectivity issue with the iTunes Store when using some Internet proxies with Mac OS X.
  • Improves accessibility with VoiceOver.
You can get this 60MB update via Software Update (Apple menu > Software Update) or by downloading the installer package from the Apple Support Downloads website.

Thanks to Randall and others for the tips!

Filed under: Software Update, Apple TV

Apple TV update 2.3 released

Apple has just released software update 2.3 for the Apple TV. Right now, we don't have the change log, but we'll update the post as soon as we get more information.

It is important to know that as with all other Apple TV firmware updates, running the update WILL remove any non-Apple TV software. So if you have installed the USB boxee hack you might want to wait on running the update.

Apple TV will eventually prompt you to run the automatic update, so boxee or XBMC users might want to check out the XBMC.org forums for information on disabling automatic updates.

If you are not using any additional software and would like to download this new update, you can do so by visiting Settings > General > Software Update from the main Apple TV menu. If you notice any new features, be sure to let us know in the comments.

Update: Apple has now posted a change log on their website. According to the knowledge base article, the following aspects of Apple TV have been updated:

  • AirTunes Streaming from Apple TV - Music can be streamed via AirTunes to Airport Express speakers or other Apple TVs in your house.
  • Third-party Remote Controls - Apple TV can now learn other remote controls and use them in addition to the Apple Remote.
  • Playlists - Playlists in iTunes that contain Movies, TV Shows, Podcasts, and Music Videos can now be seen on Apple TV.
  • Music Volume Control - Support for volume control in Music.


Thanks for the tip, Jeff.

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